An independent, confidential service on behalf of British Airways
For pilots, by pilots.
Additional Articles/Resources (BA staff only)
All resources listed here are available for BA staff, their families and members of the public. There are some additional articles and resources which are for BA staff to view only. These articles can be found on the MLA Site.
You can get extra support through the employee assistance programme (EAP) located in our base countries. Simply call them to have a chat about your situation and feelings. With absolute confidentiality, they’ll listen, advise and help you.
The British Airways Health Services (BAHS) team provides specialist confidential support and advice for aircrew. Pilots may seek advice about health issues or they may arrange an appointment with an Occupational Health Physician and AME. 0208 738 7727
The British Airline Pilots’ Association (BALPA) is the professional association and registered trade union established to represent the interests of all UK pilots. The association holds the largest collective resource of commercial pilot qualification and experience in the UK.
CHIRP - The UK Confidential Reporting Programme for Aviation and Maritime
The aim of CHIRP is to contribute to the enhancement of aviation safety in the UK and maritime safety worldwide, by providing a totally independent confidential (not anonymous) reporting system for all individuals employed in or associated with these industries.
A 24 Hour counselling service, counsellors are cabin crew members trained in crisis counselling adhering to BACP.
Although aimed at cabin crew the service would not be refused for flight crew.
For operational issues, including urgent issues if you are shortly due to report:
0208 513 1515 (option 1,1).
If you have an emergency and really feel that you cannot help please contact:
For operational emergency: contact the Duty Flight Crew Manager.
For personal support: contact the Flight Crew Business Managers or the BALPA helpline.
Flight Ops wellbeing and inclusion advisory service
A phone and email service 09:00-17:00 Mon -Fri.
Support to colleagues experiencing harassment or bullying or other issues affecting wellbeing.
Members include flight crew and flight ops ground staff.
24 hour telephone counselling support and guidance on legal, financial, tax, debt counselling, stress & emotional counselling, health, wellbeing & family issues.
0800 195 6999 outside UK +44 141 271 7188
Medical Pathways: CAA /NICE / Patient Plus
The CAA guidance for AME’s is below, which spells out exactly what is permissible for a class 1 medical: Click Here
Then there's the NICE website, that sets out guidance for medical practitioners. The pathways are especially useful: Click Here
Finally there is the professional resources section of patient.co.uk. It is a very useful resource, widely used by doctors and usually quite up to date. It breaks down most conditions and includes likely treatments and prognosis, generally in a pretty readable way. Click Here
A confidential and independent service for staff to report concerns anonymously if wished by-passing normal BA procedures and forwarded to Senior BA management.
The UK freephone number for Safe Call is 0800 915 1571
If you wish to call Safe Call from abroad, a full list of their international numbers is provided below:
The resources on the last section of this iBook (“Outside Help”) are also replicated below:
As part of your Helpdirect service you can access services online by visiting the vClub site.
vClub gives you access to a wealth of information and links on issues that may be affecting you or dependent family members. There are many help sheets available to download on a variety of topics including emotional issues, legal and money/debt concerns.
The service is free, confidential to use and is secure.
Through the BA Healthcare Plan (AXA), there is a new service just released called Doctor@Hand. By downloading the “Doctor Care” app and registering through AXA’s welcome email, there is a “your benefits” section which gives the below information on how to access the Stronger Minds treatment service: