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BA Specific


Please note - this website does not provide an emergency service.

For operational emergency: contact the Flight Operations Duty Manager on +44 208 513 1515.
For personal support: contact the Fleet Business Executives or BALPA.

BA staff resources


The following resources are available to BA staff on the Flight Ops Wellbeing and Inclusion section of the 'Our BA' website. 

This link will direct you away from the Speedbird PAN website to the internal 'Our BA' website, which will require an ESS login to view.

AXA Health

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AXA Health is your BA provided healthcare trust plan which offers private treatment options for both physical and mental health conditions. Other services include 'Doctor at Hand,' which gives access to a GP service 24 hours a day, and 'Stronger Minds,' which provides access to mental healthcare without referral. 



The British Airways Health Services (BAHS) team provides specialist confidential support and advice for aircrew. Pilots may seek advice about health issues or they may arrange an appointment with an Occupational Health Physician and AME. 

Medical Appointments Line: 0208 738 7747
Waterside Health Centre: 0208 738 7727



Helpdirect is a confidential service that can be accessed by telephone 24/7 offering support guidance and information for personal or work related concerns. This service is provided by an independent company 'Validium,' and some counselling is undertaken by the parent company, 'HealthHero.' Reasons to call include work related stress, work life balance, changes at home or at work, legal or debt issues and  bereavement. Call on 0800 195 6999 or non UK on +44 141 271 7188. This service is also open to family members who live at home or who are under 23 in full time education. 

Also available as part of Helpdirect is vClub, a website offering information sheets and online counselling options. You will be able to register for a personal vClub account by first logging in once with Username: BritishAirways and Password: speedbird. 

Hub of Hope


A website where it is possible to access local support groups and organisations by entering your postcode.



An app designed to support your mental health and wellbeing, Unmind is available free of charge to all BA colleagues, plus one friend or family member. It provides access to a range of tools created by experts in neuroscience, cognitive behavioural therapy, mindfulness, and positive psychology.

Additional resources

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There are some additional articles and resources available on the BA PLA website, including the 'Managing Simulator Anxiety' iBook.

This link will direct you away from the Speedbird PAN website to the internal BA PLA website, which will require an ESS login to view.

BA Whistleblowing Line


Colleagues, including third-party contractors, can raise concerns regarding any form of malpractice, fraud, improper action or wrongdoing with the assurance of being protected from reprisals or victimisation for speaking out in good faith. Confidentiality is maintained throughout the process.

This link will direct you away from the Speedbird PAN website to the internal 'Our BA' website, which will require an ESS login to view.

Crew Care


A 24 Hour counselling service, counsellors are cabin crew members trained in crisis counselling adhering to BACP. 

Although aimed at cabin crew the service would not be refused for flight crew.

0800 800747 (UK) +44 208 564 0871 (International)



An app and support service accessible to BA staff for anyone going through any stage of the menopause, from learning about menopause to managing symptoms.

This link will direct you away from the Speedbird PAN website to the internal 'Our BA' website, which will require an ESS login to view.



The British Airline Pilots’ Association (BALPA) is the professional association and registered trade union established to represent the interests of all UK pilots. The association holds the largest collective resource of commercial pilot qualification and experience in the UK.​

Membership gives access to the Pilot Advisory Group (PAG,) a peer group of experienced, professional pilots who are also trained counsellors, and can assist you through personal and professional difficulties.
0208 476 4000

CHIRP - The UK Confidential Reporting Programme for Aviation and Maritime


The aim of CHIRP is to contribute to the enhancement of aviation safety in the UK and maritime safety worldwide, by providing a totally independent confidential (not anonymous) reporting system for all individuals employed in or associated with these industries.

Medical Pathways NICE/Patient


The NICE website sets out guidance for medical practitioners. The pathways are especially useful:

Click Here is a very useful professional resource, widely used by doctors and usually quite up to date. It breaks down most conditions and includes likely treatments and prognosis, generally in a pretty readable way.
Click Here

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